Knowledgebase

Please read these policies before you purchase.

This AUP governs the use of MasonHosting's services. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and MasonHosting regarding the interpretation of this AUP, MasonHosting's interpretation, in its reasonable commercial judgment, shall govern.

If you have any questions regarding this AUP, contact MasonHosting's Abuse department at abuse@masonhosting.com

Offensive Content
You may not publish or transmit via MasonHosting's service any content that MasonHosting reasonably believes:

• constitutes child pornography;
• constitutes pornography;
• is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
• is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
• is defamatory or violates a person's privacy;
• creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
• improperly exposes trade secrets or other confidential or proprietary information of another person;
• is intended to assist others in defeating technical copyright protections;
• clearly infringes on another person's trade or service mark, patent, or other property right;
• promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
• is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to MasonHosting; or
• is otherwise malicious, fraudulent, or may result in retaliation against MasonHosting by offended viewers;

Vexation & Harassment
MasonHosting does not tolerate any harassment, malice or abuse towards it's employees or subsidiaries. Any form of harassment, cursing, threats, or ill will directed towards MasonHosting staff or authorized agents shall not be tolerated.

The Customer agrees to conduct themselves in a professional manner regardless of the method of communication with MasonHosting. Should the Customer be found in violation of this clause MasonHosting reserves the right to suspend or terminate services with or without prior notice and without liability.

Resource Usage
MasonHosting Customers may not initiate the following practices. MasonHosting reserves the right to suspend or terminate accounts found in violation of these items with or without prior notice given and without liability.

MasonHosting reserves the right to determine what constitutes resource abuse and take the appropriate action.

a) Use 25% or more of system CPU resources for longer then 90 seconds. There are various processes and activities which can cause this; these include but are not limited to: Perl Scripts, CGI, PHP, Python, HTTP, etc.
b) Use of any kind of distributed computing software, including but not limited to SETI@home, Node Zero and Folding@home
c) Run any software that interfaces with an IRC (Internet Relay Chat) network.
d) Run any file sharing, bit torrent or other P2P network services, client or server software.
e) Run any gaming servers such as Battlefield 3, MineCraft, Counter-Strike, etc.

Network Abuse
MasonHosting does not allow, condone or authorize any forms of Network Abuse including but not limited to Denial of Service attacks, Phishing attempts, port scans, SYN Floods etc.

MasonHosting reserves full right to determine what constitutes Network Abuse and take the appropriate action against the Customer with or without prior notification and without liability.

You may not engage in illegal, abusive, or irresponsible behavior, including but not limited to:

• Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to MasonHosting and its customers) without express authorization of the owner of the system or network;
• Monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
• Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
• Use of an Internet account or computer without the owner's authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
• Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting;
• Any conduct that is likely to result in retaliation against the MasonHosting network.
• Use of MasonHosting's network in a way that unreasonably interferes with MasonHosting's other customers use of the network.

IP Addresses
MasonHosting assigns IP addresses to clients based upon the guidelines of ARIN: https://www.arin.net/policy/nrpm.html All IP Address allocations must be justified based upon this policy. MasonHosting reserves the right to request verification at any time for assigned IP addresses at which time under MasonHosting's discretion IP assignments may be revoked.

Unaccepted Materials
MasonHosting does not accept material such as:

• Proxy, VPN, Torrents, Tor, Warez, Escrow, High Yield Investment Programs (HYIP), illegal gambling and lottery sites or services.

Content "published or transmitted" via MasonHosting's service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any service provided by MasonHosting.
* MasonHosting can terminate service for any of the above reasons and it's at MasonHosting sole discretion to issue a refund

Security
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.

Bulk Commercial E-Mail
Any kind of bulk emailing is strictly prohibited.

You may not obscure the source of your e-mail in any manner. Your e-mail must include the recipients e-mail address in the body of the message or in the "TO" line of the e-mail; and You otherwise comply with the CAN SPAM Act and other applicable law.

These policies apply to messages sent using your MasonHosting service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your MasonHosting service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.

 MasonHosting may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.

Unsolicited E-Mail
You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.

You must comply with the rules of any other network you access or participate in using your MasonHosting's services.

Material Protected by Copyright
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

• you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;
• you are otherwise permitted by established United States copyright law to copy the work in that manner.

MasonHosting will terminate the service of Customers with repeated copyright infringements.

Copyright Infringement Notice (Digital Millennium Copyright Act)
If you believe your copyright is being infringed by a person using the MasonHosting network, please send your written notice of copyright infringement to:

abuse@MasonHosting.com

Your notice must include the following:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted words at a single site are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit MasonHosting to locate the material;
• Information reasonably sufficient to permit MasonHosting to contact you, such as an address, telephone number, and, if available, an e-mail address;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law;
• A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums

Abuse Tickets
MasonHosting standard policy is to contact The Customer during which a violation of the AUP or TOS has occurred, however, MasonHosting does reserve the right to suspend or terminate an account with or without notice at it's own discretion. The Customer agrees to maintain up to date primary contact email information with MasonHosting. The violation shall be listed in the Subject of the email sent from our abuse department (abuse@masonhosting.com). The Customer shall be given all appropriate details of the Violation as well as a time frame to correct the issue before action shall be taken. Once the email has been sent to The Customer, MasonHosting will consider that The Customer has been notified. MasonHosting reserves the right to use discretion on the amount of time given for a customer to correct the issue before action is taken.

For example: A violation containing a "Phishing" site is lodged against the customer, the offending files will be immediately disabled and the customer will be given 24 hours to clean and secure the site. If after 24 hours The Customer has not replied confirming they have taken action, further action may be taken such as suspending the individual site and/or suspending the entire account.

For example: A violation resulting in a "Spam" complaint. We shall investigate the complaint to determine how the spam is being sent. We shall provide a best effort analysis to locate the source of the spam. If for example it is being sent from a script, we shall attempt to disable that script and notify The Customer. If it is being sent from an individual account, if possible, we will attempt to disable password access to that account. We shall then notify the customer giving them 24 hours to investigate the complaint and provide a resolution to the abuse complaint. Should we be unable to isolate and/or disable the source of the "Spam" we may place a SMTP filter against The Customer's service to prevent additional emails from being sent out until at which time a resolution to the issue is made. If after 24 hours no response has been received from the customer, additional steps may be taken to ensure the "Spam" has been stopped such as system wide SMTP filters, suspension of individual sites, disabling password access to certain accounts, disabling of scripts or as a final step suspension of all services.

For example: A violation resulting from "Resource Abuse". We shall investigate the resource abuse and provide the Customer with a best effort analysis of the problem causing the resource abuse. At which time the Customer will be given a time frame to make the corrections to their code, scripts, mysql queries or software services running. If the issue is not corrected within the time frame given, MasonHosting will then take further steps to ensure the stability of the network and servers and may take actions including but not limited to disabling plugins, themes, accounts, scripts, services and in reserves the right to issue a full service suspension depending on the severity of the issue based upon MasonHosting's judgment of the scenario.

None of the above examples are meant to be specific guidelines with regards to how each and every case may be handled. MasonHosting reserves full rights to use it's judgment and discretion in how each individual case is handled.

Other
You must have valid and current information on file with your domain name registrar for any domain hosted on the MasonHosting network.

Disclaimer
MasonHosting is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the MasonHosting network.

Inquiries regarding this policy should be directed to our Abuse dept at abuse@masonhosting.com