We're sorry to see you go. If there is anything we can do to keep you as a customer, please let us know.
If you are having difficulty using your account or if something is not working as expected, please feel free to open a support ticket for us to help you.
We will be happy to assist you and work to resolve any issues you may have.
Hosting
To cancel your hosting account, please login to our billing system, click on My Services and click on the action button relating to the service you wish to cancel, then click the "Request Cancellation" button at the bottom.
Domains
If you no longer want to renew your domain, please login to our billing system, click on My Domains and click on the action button relating to the domain you wish not to renew, then click the "Disable Auto Renew"
Account Addons and Other Services
To cancel and addon or any other service, locate the addon in our billing system and click the action button relating to the addon/service, then click the "Request Cancellation" button
What happens after I submit the cancellation request?
You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancellation request and you will be held responsible for any charges as a result.
Once you know we have your request, please allow us 48 hours to verify your identity and close your account. Your account will remain active until you receive our second email confirming you were canceled successfully.
When will my cancellation be effective?
Unless you tell us otherwise, your account will be cancelled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, then your account will stay open for those 2 weeks, then cancel on the renewal date. If you want the cancellation to be effective on any date other than the next renewal date, please let us know when we contact you to confirm your cancellation, so we can cancel the account according to your instructions.
